Managing, topping up, repaying and more.
Dedicated Support
We’re here to support you at this time across all our products and services. Please visit our dedicated support pages for more information.
Frequently asked questions
- I’m worried about Coronavirus – what support are you able to offer?
- How do I register for online banking?
- How do I make an insurance claim?
- What are your currency exchange rates?
- Can I make a payment from my savings account?
- What should I do if I don't know my PIN?
- How can I pay my credit card?
- I need help understanding my credit card statement
- What should I do if my card is lost or stolen?
- Can I repay my loan early?
Help and support for all our products
Credit cards
Fees and charges, using your card abroad and general FAQs.
Mortgages
How to apply for a mortgage, or change an existing one.
Savings
Interest rates, managing your account and making payments.
Car insurance
Claims, changing policies and understanding your cover.
Home insurance
Check your cover, make a claim or change your details.
Travel insurance
Emergencies, expenses, making claims and getting help.
Pet insurance
Making and tracking a claim, and getting in touch.
Life insurance
Critical illness cover, making a claim, and FAQs.
Travel money
Travel money rates, currencies and FAQs.
Hot topics
Online banking
How to register, log in and manage your account.
Fraud & Security Centre
Protect yourself from suspicious emails and online scams.
Contact us
Need an answer or want to know more about something?